How to achieve 1+1+1>3 in the three major departments of production, quality and technology!
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Everybody, the first day after work on holiday, is there a wood that feels urgently needed to replenish his beautiful little heart? Xiaobian, this is a big meal for everyone. What we want to share today is how to avoid the mutual promotion and quality of the three major departments of production, quality and technology. It not only ensures the output and quality, but also creates a harmonious working relationship among the departments. Follow the small series and find out.
The three major departments of production, quality and technology at the factory site are like the separation of the legislative, judicial and administrative powers of the country, each performing their duties, balancing and supervising each other, and ensuring the efficient and orderly production of on-site production.
The technical department is like the national legislature, and formulates relevant laws and regulations at the factory site, namely, production process flow chart and operation instructions, inspection standards and methods, and analyzes and solves the site 5M1E (personnel, machine, material, method, measurement, environment). Six major anomalies. In principle, the basis for the production and quality of the on-site production and quality personnel (ie input) is provided by the technical department (output), ie only the counterpart technical department. The normative companies all emphasize that “there must be a basis for doing anything”, and its professional name is “process method”, which is a very important and effective management principle and one of the eight management principles of ISO9001.
The quality department is like the judicial organ of the state, that is, the public security law (public security, procuratorate, court). The quality department must fully perform the functions of public security detection, investigation, and evidence collection, the supervision and supervision functions of the procuratorate, and the judgment and follow-up functions of the court; that is, detecting, supervising, judging, and handling various violations according to laws and regulations ( That is, on-site 5M1E personnel, machines, materials, methods, measurements, and environmental anomalies), specializing in bad things for bad people, and bringing them to justice (ie, monitoring, supervision, judgment, and processing of systems, processes, and products).
The quality department should supervise and inspect the three major conformities of the site, namely: system compliance, process compliance and product compliance. Timely discovery of system, process and product non-compliance (abnormal), detection and analysis of abnormal causes, urge relevant responsible persons to develop corrective and preventive measures, and follow-up implementation and effect confirmation until effective improvement is closed. This is called Deming PDCA management loop in management, also called closed loop management. Quality is guaranteed by the management system. Without the system, there is no process technology, and without process technology, there is no product quality.
The production department is like the administrative organ of the state, that is, the people's government. It is responsible for the daily execution and management of laws and regulations (ie, the rules and regulations of the factory and the production process documents); the production workers are like ordinary people, and the people cannot be too high. The technical department should try to reduce the requirements and experience of the operators. The production department is administrative. Its function is to strictly abide by the law and strictly follow the laws and regulations (process flow chart and operation instructions) formulated by the technical department. You can't do more, you can't do less, and you have to work according to the work steps, work actions, work methods and standards specified in the work instructions. That is, "standardized operation" to ensure the conformity of the process in the operation process. The premise of standardization is that the work methods and requirements on the work instructions are to be standardized. Otherwise, ten operators have ten kinds of work methods and standards, which cannot achieve standardization. Continuous and stable output of high quality products depends on standardized operations.
Some people may ask, if the operator standardizes the work instructions according to the technical department, it guarantees the “process conformity”, but the output and quality are still not ideal. Whose responsibility is this? The answer is the "Technology Department." Because the function of the technical department is to do research on processes, processes, methods and tooling, it is necessary to continuously review the suitability, adequacy and effectiveness of the production process and process, thereby solving the six abnormalities of the site 5M1E and continuously improving the output and quality. .
Good processes and processes are easy for the operator to produce, and can easily achieve the output and quality of the operation. Otherwise, biotechnology will constantly try to improve, until the process is done, the operator wants to make a mistake is a difficult or impossible thing. There is a professional name for this: Toyota anti-error method. This is the direction and ultimate goal of the Ministry of Biotechnology.
Laozi's "Taojing" has a cloud. If you manage a big country, you can manage a big country. As long as you manage a big country, as long as you have proper management methods and clear responsibilities, each has its own duties, just as simple as cooking a side dish. The reason is the same, but if you don't do it, the consequences are greatly different. A small dish is the appetite of one person or several people, and a country affects the lives of hundreds of millions of people.
On-site management is also the same, but also needs to improve management, clear functions, and unified understanding. The various departments on the site are like the "cask principle". The amount of water in the barrel is not determined by the size and height of the barrel, but depends on the height of the "short board" of the barrel and the "tightness" between the boards. Therefore, the output and quality require the unified functions of all departments on the site to understand and cooperate closely. Otherwise, if you know the chaos, you will behave in a chaotic manner. If you talk to the ducks and fight the war, you will waste your time and energy on each other. The actual problem has not been solved, and the individual's ability to work has not improved. It may be that he has become a master of Tai Chi and playing football. It is really undesirable. Therefore, the functions are clearly defined, and the three departments are all in their own positions, each performing their duties and doing their part to make the road of enterprise progress smoother.