"Strawhead" Becomes a Common Fault in Printed ERP Management Software Industry
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As the impact of the Internet on the industry has intensified, the printing industry is also facing the Internet + outlet, or become the sunset industry, was eliminated, or follow the Internet wave, self-genetic transformation, Internet tools and information management become the choice.
Due to the large number of industry subdivisions, differences in business types such as business printing, packaging and printing, label printing, bill printing, etc., the transition methods are different, Internet access orders, prepress management automation, production management intelligence, and management system information In addition, an excellent ERP system must be able to connect all equipment, e-commerce platforms, pre-press automation, mobile phone APPs, and WeChat platforms to integrate all IT information, reduce labor costs, and facilitate management decisions. Therefore, choosing an ERP system not only depends on the forward-looking and integration of product technology, but also localization of after-sales service will be another roadblock for all Indian enterprises.
Most of the printing companies are still in the transition period from medium and small workshop-style production to large-scale enterprises. Optimizing enterprise management, integrating enterprise resources, and reducing management costs have become important topics in this period. How to better resolve the contradiction between production efficiency and labor costs, so that printing companies can get through the transition period faster. By investigating the development status of the domestic printing industry and combining the characteristics of the small and medium-sized enterprises themselves, it is critical to introduce a set of printing management systems that are suitable for small and medium-sized printing companies with sophisticated technology. At present, there are many ERPs in the printing industry that are professionally researched and developed in the market. The management system, and even some printed ERP management software companies, have targeted versions for small, medium, and large companies, which has greatly improved the degree of enterprise application, and the application of software has also become popular and generalized. However, with the actual application, problems have gradually surfaced.
At present, complaints from the printing industry are increasing. Due to the fact that many old employees in the printing industry are not very knowledgeable about the use of computers and systems, the need to help people use them is a common problem in the industry. The printing companies themselves have weak IT skills, but At present, most of the printing software companies on the market are not even at home, and after-sales service simply cannot be done in time. Some printing software companies simply do not have an independent after-sales service section, that is, business personnel are responsible for themselves, once personnel flow, The customer simply asks for help. According to Mr. Zhu from Jiangxi, he said: He recognized the importance of the system to management early on. He had worked with a software company as early as four years ago, saying that before he started the software, Mr. Zhu also worried that the system would suddenly become old. Staff can not accept, (Mr. Chu's factory has been established for more than 10 years, has always been a traditional office, manual accounting, artificial nuclear billing, etc., many of the old engineer's cultural level is not high), but the software company's staff is very passionate The guarantee must be up to the training societies. There are problems in use and you can come to the door at any time. It is also stated in the agreement. Mr. Zhu also cooperated with the company and formed a special system advisor group. However, Mr. Zhu said very bitterly that he spent 10 Tens of thousands of dollars, biting teeth want to be transformed, the results in the use of half a year Mr. Zhu resolutely gave up the software, the reason is that in use, encounter data errors, form updates, system crashes and other issues, contact the software company, the other basic It's love or not, or it's perfunctory. The problem hasn't been solved at all. And, in the field, it's 2-3 days later, in the peak season. Waiting, the software simply can not meet daily, often wrong, attracted disgruntled employees.
"Strawheads" has become a common problem in the printed ERP management software industry.
However, after investigation, there are still many software companies that have noticed this point. Shanghai Yinzhi, Shanghai Smallbucks, and Shenzhen Huayin Software are all industrial software companies. Currently, the layout and printing industry is also relatively deep, with printing for 10 years. Industry precipitation. In particular, Shanghai Yinzhi Software made a strategic adjustment specifically for this “tail”, and put forward the concept of “post-sale localization and timely” service, and made the Internet materialized in Shanghai, Shenzhen, Changzhou, Wenzhou, Nanchang, and Changsha. Xi'an, Chengdu, Langfang and other places have set up their own after-sales service offices, truly "required", in order to solve the problems of printing companies customers, Indochina also began to try new after-sales service model, contract agreement, telephone, remote service, The establishment of an after-sales service office is now able to localize after-sales service, and to provide customers with fast, high-quality after-sales services. Intelex knows well, “We have to be a service provider and have the world”.