More Than 80% Of Problems Are Resolved Remotely Through Manchester Bobst's Helpline Service

- Oct 09, 2018 -

More than 80% of problems are resolved remotely through Manchester Bobst's Helpline service


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Bobst Remote Service keeps your machine performing at peak performance. More than 80% of problems can be solved remotely, eliminating the need for engineers to visit the site, reducing downtime and reducing maintenance costs.


Bobst's Helpline Plus service is a remote assistance and repair service that connects directly to your coater via the Internet via Bobst experts to quickly and accurately troubleshoot, minimizing downtime and accurately identifying faulty components. Bobst brings together all original equipment manufacturers and no longer requires additional remote connections.


More than 80% of problems are resolved remotely through Manchester Bobst's Helpline service


Helpline Plus provides support during normal office hours, and the Manchester Boss Help Desk supports the coating machine from 8:30 to 17:00 (UK time) Monday through Friday. The expert will listen to your call and access your machine remotely. When the situation is more complicated, there will be multiple experts accessing your machine at the same time.


Manchester Bobst's Help Desk has a team of engineers with extensive industry experience and expertise to keep your coater running smoothly, while providing telephone and mail support to all vacuum coater customers. Remote access is only available to users who purchase the Helpline Plus package.


Vacuum Depositing Inc (VDI) in the United States is a long-time customer of Manchester Bobst. They highly recognize the Help Desk service. Andrew Jack, VDI's Director of Sales and Marketing, commented: “As a customer with multiple Bobst machines, we believe that the support provided by the Help Desk is critical to solving our problems. Since VDI implements 24/7 coating operations, Any problem we need to get a quick response to minimize the impact on production, and Manchester Buster's Help Desk is providing us with this service."


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